Relevant to: Event Lead Management
If you experience issues when adding new Salesforce or Eloqua integrations to the Event Lead Management system, you can attempt these two troubleshooting tasks:
- In the Events dashboard - Check if your integrated applications need to be re-authenticated.
- In Salesforce or Eloqua - Update the redirect URL/URI.
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You will need access to Salesforce or Eloqua with the relevant admin permissions to complete these steps. |
In this article
Checking if you need to re-authenticate Salesforce or Eloqua
In the Events dashboard, navigate to Settings > Integrations.
Check to see if there is a button underneath the integration that displays Authenticate. If so, click on this and complete the authentication process.
| If this button is not displayed, your Marketing Automation or CRM system is already authenticated. Move on to check if the URL/URI needs updating in your application. |
Updating the URL in Salesforce
Attempt the steps below if you encounter the following error in the dashboard when trying to add a Salesforce integration to your Event Lead Management account:
error=redirect_uri_mismatch&error_description=redirect_uri%20must%20match
%20configuration
1. In Salesforce, navigate to Setup. From the side menu, go to Apps > App Manager.
Locate the app that corresponds to the Event Lead Management system (you may need to check for the previous system name 'Akkroo'). Click Edit from the drop-down menu.
2. Under API (Enable OAuth Settings), ensure the Callback URL includes:
https://app.integrate-events.com
This may need to be updated from the old URL (https://akkroo.com).
3. Click Save. Please note that it might take from 2 to 10 mins for the change to take effect.
Updating the URI in Eloqua
Attempt the steps below if you encounter the following error in the dashboard when trying to add an Eloqua integration to your Event Lead Management account:
The "redirect_uri" value doesn't start with the client redirect URI.
1. In Eloqua, navigate to Settings and click on AppCloud Developer (under Platform Extensions).
2. Click on the integration used by Event Lead Management system (this may reference 'Akkroo').
3. Click Edit.
4. Under Authentication to Eloqua, ensure the OAuth Callback URL field is:
https://app.integrate-events.com
This may need to be updated from the old URL (https://akkroo.com).
5. Click Save.
Recommended Reading
- Connecting the Event Lead Management system to Salesforce
- Connecting the Event Lead Management system to Eloqua