Relevant to: Demand Acceleration Platform | Content Syndication
In-app messaging in the Demand Acceleration Platform provides a line of basic communication with a Media Partner who is associated with a Source.
You're able to start messaging with Media Partners from the Source as soon as it has been sent. From the Campaign, you're able to message the Media Partner/s who are associated with multiple Sources.
| Messaging is primarily used for Content Syndication to enable in-app communication with Media Partners. If you are using other channels, you can skip this section. |
In this article
Viewing Messages
Messages tab in Campaigns
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The messaging functionality within a Campaign shows the messaging activity for all associated Sources. |
Open a CPL Campaign and click on Messages.
Messages panel in Sources
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The messaging functionality within a Source shows the messaging activity with the associated Media Partner for just that Source. |
Open a Media Partner CPL Source and click on the Message icon.
What you can do in the Messages tab/panel
- View messages from a Media Partner.
- Send messages to a Media Partner.
Sending and receiving messages
In Campaigns
1. In the Campaign, click on the Source and see any messages from the Media Partner in the History section.
- The timestamp is displayed in UTC.
2. Compose a response in the New Message section.
3. Confirm that the correct Source is selected and click Send Message.
4. If you'd like to send multiple responses of the same message, check the box Send message to multiple Sources and select from Sources list.
- The History section will not display messages from more than one Source at a time.
5. Once sent, you'll see the message log for each Source in the History section.
In Sources
1. In the Source, you'll see any messages from the Media Partner in the History section.
- The timestamp is displayed in UTC.
2. Compose a response in the Your Message section and click Send Message once ready to send.
3. The sent message will become visible in the History section.
Messaging notifications
You can set-up your own notifications to receive an email when a message is received from a Media Partner. This can be configured for your user in either:
- My Campaigns Page & Sources Page (see Campaign/Source actions) - to enable email notifications for the individual Campaign (not available on an individual Source).
- Notifications Settings - to enable email notifications across the whole Demand Acceleration Platform account.
Media Partners have similar notification settings and can enable these to receive emails too.