Emily Higgins,
A refreshed approach to duplicate records within Akkroo!
Duplicate records used to be displayed as versions in the Dashboard, but as of today you’ll see them as separate, unique records - and clearly marked as duplicates of others. This gives you more visibility and control over how your leads are processed; so that you can determine whether they should be treated as individual opportunities, merged with existing records or discarded.
Duplicate records are now also clearly labelled in-App, helping app users identify if a record has been captured before.
Duplicate records behave in the following way:
- They're visible as an individual record in the listing view
- They're labelled as a duplicate in the listing and edit view
- They can be edited
- They can be exported
- They can be part of the data output for integration
- The contact does not get sent a follow-up email (this is to prevent the same email address receiving multiple emails)
Show me! What a duplicate record looks like in the App
Show me! What a duplicate record looks like in the Dashboard
