Bringing an improved reporting experience to app users!
📱 Show me how! Report an issue directly to our Support team
- In the app side menu, go to 'Help'
- Tap on the button 'Get support'
- Complete the short form, adding your Name, Email and Message. If you're logged in as an individual app user, you'll find that your name and email will be pre-populated (if you're logged in as a shared app user, you'll need to enter this information manually).
This way of reporting issues replaces the previous method, where app users were simply prompted to compose an email. Instead, this new form automatically directs enquiries and reports to our support management system, with the tickets including information we need to diagnose app issues - ultimately, helping us to deliver solutions more quickly.
If you have any questions about this feature, please speak with your Customer Success Manager or contact support: firstname.lastname@example.org.