Relevant to: Demand Acceleration Platform | Social Integrations
LinkedIn leads will fail to be retrieved if a 400-level error has been detected. This means a Refresh Token, or an Access Token has been revoked by LinkedIn, thereby interrupting delivery of leads. Typically, this may have occurred for one of the following reasons:
· Technical or policy reasons, per LinkedIn terms.
· Deliberate revocation by the User of Refresh or Access Tokens due to Security concerns.
· Inadvertent revocation by the User while changing permissions.
Error codes that illustrate an invalid token
| Error Code | |
| 401 | Unauthorized |
| 403 |
Access Denied |
| 404 | Resource Not Found |
401 Unauthorized
| Error Type | Fix |
| Invalid access token | Incorrect access token, make sure you follow the authentication procedure to get a correct access token. |
| Expired access token | The access token has expired, see how to refresh your access token |
| The token has been revoked | The access token has been revoked by the member from their privacy settings on LinkedIn’s website. To continue using your application, the member has to re-authenticate to get a new access token for your application. |
403 Access Denied
When your application makes an API call with a member’s access token, LinkedIn checks if the access token has permission to access the API. If the access token does not have the correct permissions, a 403 Access Denied error is returned
404 Resource Not Found
In some cases (Ads, for example), a 404 error is returned when attempting to access a restricted API.
Solution
This is not an Integrate configuration issue but originates from LinkedIn. This is an error that needs to be resolved by the LinkedIn Admin User or Social Integration Administrator in your organization. They will need the LinkedIn error code and message below to restore lead flow.
LinkedIn references on the use of tokens and connecting to their service
- Refresh Tokens with OAuth 2.0 - LinkedIn
- LinkedIn API Error Handling - LinkedIn
- Token Introspection - LinkedIn
- LinkedIn API Breaking Change Policy - LinkedIn
- Best Practices Overview - LinkedIn