Building a Webinar Source -- On24

Relevant to: Demand Acceleration Platform | Webinar Connectors

Build a Webinar Source to route leads from your On24 Channel to the Demand Acceleration Platform - before being posted out to your Marketing Automation or CRM system.

This article explains how to create a Source for your On24 webinar. This can be a promotion for an upcoming live or on-demand webcast.

This will be completed by your Webinar Power User(s) in the Demand Acceleration Platform > Campaigns.

For an overview of the entire process, including who your webinar team members are, see Webinars via the Demand Acceleration Platform.

You need to have 1) connected your On24 account to the Demand Acceleration Platform, and 2) have built a Webinar Campaign in the Demand Acceleration Platform - before building your On24 Source.
Connecting Your On24 Channel	Building a Webinar Campaign

Creating a On24 Source

1. In the Demand Acceleration Platform, navigate to Campaigns > My Campaigns. Click on the Webinar Campaign that you created in the previous step, Building a Webinar Campaign.

This Campaign will house the new Webinar Source that you are building and cannot be relocated.

2. Click Add New Source.

3. In the Add Webinar Source modal, select the corresponding Webinar Connector, Channel and Webcast from the drop-down menus.

Your options here will depend on what Webinar accounts have been connected with the Demand Acceleration Platform. Read more in Connecting Your On24 Channel.

In On24, name your webinars with a unique identifier to help you locate the live vs. on-demand versions if you plan to promote the same webinar multiple times. Example: 'Fantastic Webinar - Feb 2020'.
If you are having trouble identifying your webinars, you may update the titles within On24 and then revisit this step before proceeding.

Click Add. The Webinar Source has been created and is now housed in your Webinar Campaign.

Name your Source

You can give your Source a nickname - known as the Source Alias - to help you identify it. This is done in the Source Summary tab by clicking on the Source title. Type your new Source Alias and it will save automatically when you click elsewhere.

The Source Alias can be anything you like - we recommend determining a naming convention to use across all your Sources, which will help you to identify them. Typically this includes the On24 webinar title.

Set validations on your webinar form fields

Fields in your selected Webinar are automatically added as Form Fields in the Demand Acceleration Platform.
The fields are dynamically added from On24 and you can configure them in the Fields tab as needed. Additional routing fields and values can also be added to your outbound integration, see Adding outbound integrations.

In the Fields tab you can add validations to fields, which will determine whether incoming leads from On24 are accepted or rejected. To read more about types of field validations available, see Field Types & Validations.

1. In the Source, click on the Fields tab.

The fields populated align with those available from the following On24 Objects, and are all defaulted to Text:

a. Registration - First Name, Last Name, Company, Email, Level, Job Title, Industry, Company Size, Address 1, Address 2, City, State, Country, Zip Code, Phone, Job Function, Partner Referral, Custom Field 1-10.

b. Activity - On-Demand Viewings Total, On-Demand Viewing Duration, Live ViewingsTotal, Live Viewing Duration, EventID

Any other fields obtained from On24 in the Registrant or Activity objects can be found in the Available Tokens when configuring your outbound integration.

2. Click on the Campaign Field where you would like to add validation. This will open the Field Details panel and reveal the available validations for that field type.

3. Add the validations you wish to apply to the Webinar Source, in order to block any unwanted leads.

Rejected leads are not "returned" to On24.
In the Demand Acceleration Platform, rejected leads are held and not sent to your Marketing Automation or CRM system. To understand what lead data is considered billable by On24, speak with your On24 Customer Success Manager.

If inbound values come from On24 picklists, you will need to create those lists in the Demand Acceleration Platform List Library.

Confirm Terms and add de-duplication rules

The rules in the Default Terms tab have been carried over from the setup of your Webinar Campaign.

On the Source level, you can apply de-duplication rules to prevent multiple versions of the same lead. De-duplication rules will be available if either an Email or Phone field is present in the Fields tab. Read more in De-Duplication Rules.

Add an outbound integration

You can configure how leads will flow out to your Marketing Automation or CRM system in the Outbound tab. Here you can also add On24 metadata to accompany the user lead data as it is sent into your integrated system.

To learn more about setting up Marketing Automation and CRM integrations, see Integrations & Post-outs.

1. Click on Add Integration.

2. In the pop-up, choose whether to add a new integration or click the Load from Existing button to copy an existing setup.

3. Once you select your integration, it will become visible in the Integrations tab.

Open the integration settings to configure the integration and send a test lead. For more about setting up and testing Marketing Automation and CRM integrations, see Integrations & Post-outs.

To send specific values to your system, you can apply mappers to incoming picklist values; this can be done when configuring the integration and mapping the fields.

Click Save.

Launch your Webinar Source

In the Inbound tab, you can view high-level information about your On24 connection.

Click Launch to complete the setup and initiate lead flow.

Lead flow can now start from On24 into the Demand Acceleration Platform, where they will be validated and any accepted leads will be routed into your Marketing Automation or CRM system. Notice the Source status has changed to Live.

Test your Webinar Source

It is advised to test the On24 connector to confirm lead flow into your Marketing Automation or CRM system prior to beginning webinar promotion.

Confirm your Webinar Source setup is complete, including with webinar tokens and metadata in the Integration tab, click Launch.
Send a test lead from On24.
Review your test lead data within the Demand Acceleration Platform and your Marketing Automation or CRM system to confirm.

Your Webinar Source is now set up. The next step is to manage the lead flow in the Webinar Source.
Managing Leads in a Webinar Source

If you have a Managed Service package with Integrate, we’ll build and manage your Webinar Campaigns and Sources for you within the Demand Acceleration Platform.
This includes regular reporting to keep you informed. Contact your Customer Success Manager for more details.

Frequently Asked Questions

How often does lead data flow in to the Source from On24?

Data is retrieved and updated in the Demand Acceleration Platform every hour via the On24 API.
- For a live webinar, lead flow begins at the point of user registration with activity data being sent once the webinar occurs.
- For an on-demand webinar, all lead data will be sent once the user submits their information to access and view the webinar.

On24 Source Template

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